Even under ideal business conditions, sales opportunity management is critical to your success. So when times get lean, you cannot afford to lose a single deal to your competitors, especially because of poor communication or spotty customer service. As competition and customer expectations increase, managing the flow of information between your company and your customers and prospects becomes a bigger challenge every day.

Seamlessly Convert Your Contacts into Sales Orders

Honeycomb®ERP Contact & Opportunity Management is an easy-to-use, web-enabled solution for managing your sales opportunities. As an integrated part of Honeycomb®ERP Customer Management, Contact & Opportunity Management streamlines, manages and tracks sales activities and opportunities.
The seamless integration between Contact & Opportunity Management and other Honeycomb®ERP modules, such as Sales Quotes, Sales Orders, Bid Process Management and Contract Management, helps compress sales cycle times, reduce data entry errors and increase customer service levels. With one mouse click, prospect information can be populated instantly into a sales quote and. With another click, that information can be converted into a sales order and processed to populate a master customer file.
Main elements of Honeycomb®ERP Contact & opportunity Management solution are:-

Contact Management

• Store comprehensive information on your customers and contacts
• Centralize your customer database for sharing with staff members
• Quick search system to get customer information fast
• Easily search for company links when entering contacts
• Categorize contacts by regions, referral sources, and many more search criteria
• Fully customizable contact and address types
• Set a preferred contact method and address for each contact
• Easily see all contacts belonging to a company including information on the last contact with each customer
• Track all contacts and related opportunities, cases, activities, and other details from a common repository.
• Create the hierarchy of contacts within a company to have a better coordination while dealing with customers
• Import contacts from external sources/ applications
• Export contacts to spreadsheet software, such as Microsoft® Excel®, OpenOffice®, and others for further analysis
• Synchronize contacts with Microsoft® Outlook®
• With Contract Management functionality, sales reps can generate accurate quotes with support for multiple line items, currencies and tax codes.
• Quotes and contracts can be delivered to customers via email, Word or PDF.
• Strong version control functionality ensures reps can more easily manage multiple versions of quotes and contracts.
• Gain a clearer picture of customer agreements and products purchased

Lead Management

• Manage leads end-to-end (from creating leads to converting them into opportunities)
• Customize online lead form as per your organization requirements
• Import leads from external sources, such as Web downloads, trade shows, seminars, direct mail, and other types of campaigns
• Add multiple products to the leads
• Qualify leads to next stage based on information captured in lead details
• Convert leads into sales opportunities, accounts, and contacts with a single-click
• Lead conversion mapping for all the custom fields
• Create fully customizable lead reports
• Export leads to spreadsheet software, such as Microsoft® Excel®, OpenOffice®, and others for further analysis

Opportunity Management

• Record all sales opportunities for your business
• Assign a manager to individual deals
• Assign a salesperson to an opportunity
• Record the status of the sale according to a sales cycle
• Sales cycle steps include:

• Sales lead
• Marketing communication
• Qualification
• Presentation
• Proposal
• Negotiation
• Closed

• Record the history of progress through the sales cycle for each deal
• Track which leads were generated from a particular marketing campaign
• Categorize sales leads (eg: according to product/service type, etc)
• Manage your sales pipeline
• Forecast your sales numbers for each sales period
• See how sales performance compares to last sales period
• Be alerted to sales performance issues
• Manage a team of salespeople and keep track of their opportunities
• Set projected dollar amounts and closing dates for each deal
• Assign a probability of success to each deal
• Record whether an opportunity successfully closed
• Record the amount of each closed, successful sale
• Group opportunities by category, status, salesperson or sales manager
• Report on successful deals from the last 7 days
• Report on successful deals made by your team of salespeople from the last 7 days
• View all sales opportunities with a particular customer
• Assign a note to a sales opportunities
• View all customer correspondence for each sale
• Track all sales opportunities end-to-end in a sales cycle
• Associate opportunities with accounts, contacts, activities, and other modules to have a better visibility on the opportunities
• Generate quotes, sales orders, and invoices from the potentials
• Create fully customizable opportunity reports
• Export opportunities to spreadsheet software, such as Microsoft® Excel®, OpenOffice® and others to analyze the sales pipeline and quickly identify the bottlenecks if any

Pipeline/Forecast Management

• Forecasting gives sales representatives and managers the ability to generate accurate forecasts based on sales data.
• Managers can create, assign and edit quotas for their team, roll-up forecasts across individuals and teams, and measure forecast accuracy relative to commit amounts.
• Sales representatives can take advantage of scenario planning tools to generate high, medium and low forecasts, utilize worksheets to develop accurate commit amounts, and track their sales progress.

Sales Analytics/Reporting

• Pre-build reports for sales force automation
• Sales opportunities by lead source
• Sales pipeline analysis by stage, customer, sales representative, area and many more.

Dashboards

• Drill-down the dashboards by time and opportunity stage