To ensure the ongoing performance of the solutions following installation,
we offer a dedicated service management team to provide service support and
assistance when required. Service Management is an integral part of this process.
Guided by ITIL best practice, strict SLAs and a commitment to continuous service
improvement, the Service Desk serves as a single point of contact for resellers
and customers to raise requests and ensures issues raised are dealt with swiftly
and efficiently.
To provide efficient and timely support to the client organizations, DRL nominates
a dedicated support team at a support site of the industrial units. This support team
will keep visiting the industrial units on regular basis throughout the period of support
and provides onsite and offsite support. |
