Allied Services
Allied Support & CRM Services
Managing a complex CRM framework requires more than just standard software components. Digital Research Labs provides a comprehensive suite of Allied Services to help enterprises expand their Customer Relationship Management capabilities, ensure smooth data flows, and connect with third-party networks.
Our allied services team handles everything from payment gateway integrations and corporate SMS gateway setup to custom data migration, ensuring your customer support representatives have the exact data they need to build lasting client relationships.
Our Allied Services Portfolio
- Multi-Channel Integrations: Connect your CRM with SMS marketing pipelines, SMTP email configurations, and automated WhatsApp alert systems.
- Secure Payment Gateways: Seamless integration with local and international payment processors (banks, mobile wallets, credit cards) for automated invoicing.
- Data Migration & Cleansing: Automated extraction, migration, and cleansing of client transaction histories from legacy systems into HoneycombERP® CRM.
- Help Desk Assistance: Technical support setup, training for customer support agents, and customized CRM reporting pipelines.
Accelerating Customer Support
With our allied integrations, your sales and support representatives no longer need to check multiple interfaces. If a customer pays an invoice via bank transfer, the payment gateway integration automatically updates the invoice status in the CRM, alerts the account manager, and sends a confirmation SMS directly to the customer. This level of automation keeps your operations running efficiently.
Ready to see HoneycombERP in action?
Talk to our team about how this fits your business.